Service that feels like a (H) UGG
When it comes to shopping, great service is an important part of the experience. And although you may think that online shopping removes the service element from your experience, good service is just as important for an online purchase as the one you make in a bricks and mortar store. In fact, we could argue that it’s even more important!
There may not be a sales person assisting you when you shop online, and there is no change room of course, but that’s what makes the service you do receive even more important! If you want to return or exchange an item that doesn’t fit properly, it’s really important that you can do so quickly and without any dramas.
Many of us have experienced a slow response from an online shopping team, or worse – no response at all! Here at UGGEXPRESS, we want you to have a great experience when you shop with us. And that means not only should the site be easy to use, and that you should have a great range of high quality products to choose from, but it also means that you should receive your order quickly, and you should be able to get in touch with us if you need to. Plus, if any of our customers ever have a problem with an order, we want them to know that it will be resolved quickly. To us, that’s what great service is all about.
The team here at UGGEXPRESS are always working to improve and to offer the best possible service that we can. We are always introducing new products so that you have a great range of items to shop, because we know how much fun online shopping is! But UGGEXPRESS is also committed to providing great service. We guarantee that all orders will be processed within 24 hours (during the week),we provide Free Shipping for orders over $60 Australia Wide or $8 will be charged for orders less than $60, plus we ship to NZ. All purchases come with a no risk 30 day refund / return or exchange policy.
We want our customers to love shopping with us, and we always welcome feedback – so please don’t hesitate to get in touch with us through the website or through our Facebook or Instagram pages. We’d love to hear from you!