Frequently Asked Questions
Are UGG Express shoes genuine?
Yes. UGG Express is an Australian-owned retailer with over 140 stores across Australia and New Zealand, specialising in premium sheepskin footwear. We stock trusted brands including Australian Shepherd, EVERAU, UGG, Urban UGG, EMU Australia and TARRAMARRA. Our products are crafted from 100% Australian-sourced sheepskin and wool, offering the comfort, quality and durability that genuine sheepskin is known for.
In Australia, "ugg" is considered a generic term rather than a trademark. Genuine ugg boots are defined by the use of authentic sheepskin and traditional craftsmanship, rather than by a single brand name.
Are the products made with real Australian sheepskin?
Yes. Every UGG product at UGG Express is crafted from 100% Australian-sourced sheepskin and wool. Naturally breathable, temperature-regulating and moisture-wicking, genuine Australian sheepskin keeps your feet warm in winter and comfortable throughout the year.
Which is the original UGG?
The ugg boot originated in Australia, where surfers began wearing sheepskin boots to keep warm as early as the 1960s. In Australia, “ugg” is a generic term used to describe a style of sheepskin boot rather than a single brand.
At UGG Express, we stock a carefully selected range of trusted Australian brands, all crafted from genuine Australian sheepskin and wool. We are also an authorised Australian retailer of UGG, the global lifestyle brand from Deckers.
As an Australian-owned retailer with over 140 stores across Australia and New Zealand, we're proud to offer a wide range of premium sheepskin footwear for everyone.
What makes UGG Express different?
UGG Express is an Australian-owned retailer with over 140 stores across Australia and New Zealand, offering one of the widest selections of premium sheepskin footwear. We stock trusted Australian brands alongside the globally recognised UGG brand from the United States, giving customers more choice in one place.
With styles for women, men and kids, there's something to suit every age, lifestyle and preference. We're committed to offering genuine sheepskin products, great value and friendly local customer service, whether you shop online or visit one of our stores.
Are all UGG Express products made in Australia?
UGG Express offers both Australian-made UGG boots and styles that are designed in Australia and produced overseas under strict quality standards. Across both our Australian-made collection and wider range, we use premium Merino sheepskin and wool to ensure comfort, warmth, and lasting quality.
What if I'm not happy with my purchase?
We offer a 30-day returns policy on all eligible orders. If your item meets our returns terms and conditions, and the size is not right or you change your mind, you may return or exchange your purchase within 30 days of delivery. We also have over 140 stores across Australia and New Zealand, where you can try on styles in person before buying. Eligible orders may also be exchanged in-store for your convenience.
Shop Genuine UGG Footwear
Founded in Sydney in 2017, UGG Express has grown to over 140 stores across Australia and New Zealand, making it easy to shop genuine sheepskin footwear with confidence.

Ready to Find Your Pair?
Shop our most-loved UGG styles online or visit us in-store to find your perfect fit.
Why Choose UGG Express?
140+ stores
Across Australia & New Zealand.
Founded in 2017
Proudly Australian-owned, founded in Sydney.
30-day returns
Easy 30-day returns on eligible orders.
Genuine Australian sheepskin
Verified material across every brand we carry.
The sheepskin is incredibly soft and the craftsmanship is excellent. You can really feel the quality.
Find the Right UGG for You
UGG Express brings together trusted Australian sheepskin brands and the globally recognised UGG brand, giving you more choice in one place. Each brand has its own style and heritage, while all are selected for their quality, comfort and craftsmanship.
Looking specifically for Australian-made ugg boots?
Look for the Australian Made badge on the product page to identify styles manufactured in Australia. Whether you're looking for Australian-made boots or simply genuine sheepskin footwear, you can shop with confidence knowing every product is backed by our local customer support and returns policy.